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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Rebecca Racine

Rebecca Racine

November 7, 2024

5  out of  5
rating by Rebecca Racine
"Jeff is a very knowledgeable Insurance Agent with a heart to serve his community & a high standard of service! He provides his clients with the best offer possible, but beyond that, really cares for his staff as well!"
We responded:
"Thanks Becky for the review! "
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Griselda Villicana

November 1, 2024

5  out of  5
rating by Griselda Villicana
"Jeff’s Office is the best! They are super helpful! Josh was able to help explain Auto, Home, and Life insurance!"
We responded:
"Thanks for the review I’m glad Josh did a good job explaining your car and home insurance options"
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Robert Olsen

October 17, 2024

5  out of  5
rating by Robert Olsen
"Stephanie Zuck at Jeff Ward's agency provided amazingly quick, but totally professional, service. My prior carrier (nameless but a very progressive company) had non-renewed us. I requested an online quote and got one, then Stephanie followed up within seconds. We placed coverage on home and car within a few minutes. That easy. Glad to be back with State Farm."
We responded:
"Hi Robert, Thank you so much for taking the time to leave such a fantastic review! We’re thrilled to hear that Stephanie provided the quick and professional service you needed. It’s never easy dealing with a non-renewal, but we’re glad we could step in and make the process of switching your home insurance and car insurance seamless. Welcome back to State Farm, we’re excited to have you covered again!"
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Maria

October 16, 2024

5  out of  5
rating by Maria
"Josh was super helpful. 👍"
We responded:
"Hi Maria, We really appreciate your feedback! It’s great to hear that Josh made your experience a positive one. Our team at State Farm is always here to keep things simple and stress-free, whether it’s car insurance or anything else you need."
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Kyla Brown

October 8, 2024

5  out of  5
rating by Kyla Brown
"Josh is wonderful! I went to other State Farm location in the same area and they said I was not eligible without any reasons why. Josh went above and beyond and helped me figured it out what the problem was, and got me the policy I need. Not only the price beats all the quote I've gotten from major insurers, I got more coverage and the customer service is exceptional! Highly recommend ⭐"
We responded:
"Hi Kyla, Wow!! We really appreciate your review! It’s great to hear that Josh went above and beyond to help you find the right policy. We know how important it is to feel secure with your car insurance and have someone who takes the time to explain everything clearly. Thank you for trusting us and recommending our service. We’re here whenever you need us! "
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Ron Cavaness

October 3, 2024

5  out of  5
rating by Ron Cavaness
"From the first time i talked to Stephanie i could tell that she is helpful ,knowledgeable ,and very pleasant to deal with. So glad we were able to come together on all of our policy's. thank you Stephanie."
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Jay German

September 11, 2024

5  out of  5
rating by Jay German
"Stephanie has showed as a very learned professional. She offers to show you what you need in a low pressure manner. Giving you the information you need to make the best choice for your situation. 10/10 would want her again as my agent."
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Emily Jensen

September 5, 2024

5  out of  5
rating by Emily Jensen
"Stephanie Z. did a great job at making my transition to State Farm seamless and was very helpful and informative throughout."
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Ian Barr

August 16, 2024

5  out of  5
rating by Ian Barr
"I don't think I've ever had this great of an experience with an insurance rep in my life. Adriana has been the most amazing and kind hearted individual I've encountered who has not only done her job but knows more about it than most people in her field I'm guessing. She was prompt regarding claims, questions, and more. If I could give more stars I would. she deserves an award or a raise. Thank you again for your help!"
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Heather O'brien

July 30, 2024

5  out of  5
rating by Heather O'brien
"Stephanie of the Jeff Ward team did an amazing job helping us transfer our insurance needs to State Farm. The process was made seamless and she held my hand every step of the way while helping me coordinate things on my end and took the time to go over all information and scenarios. They are a pleasure to work with and make sure to take amazing care of you and your insurance needs every step of the way! - Heather"
Profile photo of Debra Jones

Debra Jones

July 6, 2024

5  out of  5
rating by Debra Jones
"I was frustrated with my insurance going up when I had no accidents or tickets in 5 years. I live in Bonney Lake and decided I wonted a local insurance office to go to. So I looked up insurance and State Farm came up. I called and Stephanie said come right in. What an exceptional experience from cradle to grave. Not only did she assure me that she could beat my current Insurance company rates, she knocked it out of the park on price with the same coverage. Stephanie thank you so much for the great experience and meeting my insurance policy for auto and home. If you’re reading this go to Stephanie! They are next to Dairy Queen in Bonney Lake."
We responded:
"Thanks Debra welcome to State Farm and our office! Stephanie does a great job, I’ll be sure to pass on the praise!"
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Lorena Saxton

June 29, 2024

5  out of  5
rating by Lorena Saxton
"Great to work with"
We responded:
"Thanks Lorena!"
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Wilson Chan

June 28, 2024

5  out of  5
rating by Wilson Chan
"Everyone in the office is very professional, knowledgeable and friendly. Stephanie Zuck guided me through all the policy options and answered my questions very precisely. It is day and night experience comparing to my previous Geico interaction. I just wish I had switched to Jeff's team at State Farm much earlier. Great service and great staff. Did I say Stephanie is the best?"
We responded:
"Stephanie is awesome! Thanks for the review she is a top-notch insurance professional. "
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Kevin Fillbach

June 28, 2024

5  out of  5
rating by Kevin Fillbach
"Off to a good start with State Farm. Stephanie Zuck was able to lower my bill by roughly 100 dollars per month with double the coverage with also including renters insurance. Very personable people at this office, much better then my experience with gieco where I spent the last 10 years over paying."
We responded:
"Thanks Kevin for the review and welcome to our insurance agency! "
Profile photo of Joshua VanderHoeven (JDogV)

Joshua VanderHoeven (JDogV)

June 12, 2024

5  out of  5
rating by Joshua VanderHoeven (JDogV)
"Helped me get Life Insurance for both my wife and me!"
We responded:
"Thanks for the review!"
Profile photo of Joy Lawless

Joy Lawless

May 29, 2024

5  out of  5
rating by Joy Lawless
"My current insurance is ceasing services in WA state so I was shopping around for new home and auto insurance. Stephanie was so helpful and kind. She helped me get a pretty comparable price and coverage to what we had before. She was super responsive and got us all set with our new policies very quickly."
We responded:
"Thanks for the review Joy! Welcome to our insurance agency!"
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bman5000

May 4, 2024

5  out of  5
rating by bman5000
"stephanie was very helpful"
We responded:
"Thanks for the kind words!"
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Michelle ONeill

March 13, 2024

5  out of  5
rating by Michelle ONeill
"Stephanie was super helpful when we were looking for options for auto insurance in December. Fast, friendly and helpful. When I reached back out about home owners she replied even faster and we were taken care of effortlessly. Thank you for providing not only competitive rates but outstanding customer service!"
We responded:
"Thanks for the kind words Michelle! Stephanie is super responsive and professional we love having her on our team! Welcome to the State Farm family and my office!"
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Melissa Hirn

February 28, 2024

5  out of  5
rating by Melissa Hirn
"Stephanie was so great. Saved us tons of money and was such a pleasant person to work with. She stayed on the phone with us through 4 policy that we needed and got them all done so efficiently. We are happy campers in a situation that started out very stressful. Thank you for all your hard work."
We responded:
"Thanks Melissa were happy we could save you some money too! Welcome to State Farm!"
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Laurie Hancock

February 14, 2024

5  out of  5
rating by Laurie Hancock
"I changed my car insurance to State Farm. It was easy, hassel free and the best part, I saved money."
We responded:
"Thanks Laurie my team does a great job keeping it simple but making sure to review the important stuff, and save money. "
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Ashley Guptill

February 10, 2024

5  out of  5
rating by Ashley Guptill
"Jeff and his team have always provided supreme service and great rates!"
We responded:
"Thanks Ashley! It’s always been a pleasure to take care of the Guptil family!"
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Macy Whitacre

January 31, 2024

5  out of  5
rating by Macy Whitacre
"Jeff Ward and his team have always been extremely transparent and helpful. I appreciate their responsiveness to any questions I've had and highly recommend using them as your insurance agent!"
We responded:
"Thanks Macy for the review! It was a pleasure to review your car insurance and renters insurance with you and get to know you a little better!"
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Julie Rose

January 26, 2024

5  out of  5
rating by Julie Rose
"Great customer service."
We responded:
"Thanks for the review! "
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Bill Tallent

January 25, 2024

5  out of  5
rating by Bill Tallent
"I was not looking to change insurance carriers,but I got a cold call from Vanessa and agreed to let her give me a quote. She saved me so much money that I couldn't say no. Only been a customer for a few months but so far everything is great!"
We responded:
"Vanessa is a pleasure to have on our team, always friendly and professional. Glad we could save you a chunk of money on your home and car insurance!"
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Eleanor Brewer

January 23, 2024

5  out of  5
rating by Eleanor Brewer
"Been my agent over 10 years great service and always helpful when I need it."
We responded:
"Thanks Eleanor!"