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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kristiana Klingler

May 7, 2026

5  out of  5
rating by Kristiana Klingler
"I worked with Tommy on switching over my auto and renters insurance and he was amazing!! Very kind and explained everything to me and answered all my questions! We need more people like him. Highly recommend!"
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Cheryl Wolcott

May 6, 2026

5  out of  5
rating by Cheryl Wolcott
"I am so thankful I contacted State Farm insurance and had a chance to discuss my insurance needs with Tommy. He was extremely helpful, knowledgeable, patient and friendly. I hadn’t had this searching for new insurance experience in years so was pleasantly surprised at how easy Tommy made the experience. He was a pleasure to work with, and I have confidence he’ll be able to answer any future questions I may have."
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Keya A

May 5, 2026

5  out of  5
rating by Keya A
"Tommy was such a great help! He explained everything really clearly and made sure I understood everything that was going on with a great attitude the whole time. I can’t recommend them enough"
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Peter Luyet

May 3, 2026

5  out of  5
rating by Peter Luyet
"Jeff Ward State Farm Insurance Agency sets the standard for how an insurance office should operate. Professional, responsive, and genuinely focused on helping you make the right decision, not just selling a policy. They communicate clearly, follow through, and make the whole process smooth. If you’re looking for an agency you can trust, this is it."
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Mark

April 30, 2026

5  out of  5
rating by Mark
"I have been very happy with working with Jeff Ward's insurance for the last several years. Recently decided I wanted to add an umbrella policy since I am retired and wanted coverage in case of the very rare and unexpected possibility of a large liability claim against me. Thomas M worked with me to give me the quote and explain the modest reduction in my current policies. Very happy with the service."
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Travis Damp

April 29, 2026

5  out of  5
rating by Travis Damp
"Tommy was very good to work with. He had great customer service, explained everything thoroughly and got me some very good coverages. All the staff was very friendly as well."
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Hunter Andersen

April 1, 2026

5  out of  5
rating by Hunter Andersen
"Didn’t end up going with State Farm, but Josh V was great, knew his stuff, and was very informative."
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Meadow Risley

April 1, 2026

5  out of  5
rating by Meadow Risley
"Nathan Day is top tier. He made the process so easy and was right there for ALL the questions I had. Made changing our home owner's super easy and then we decided to bundle our vehicles and leisure vehicles. We choose to do that because Nathan went above and beyond. Super kind,helpful, attentive. We appreciate all is his help!"
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Lexi Day

March 11, 2026

5  out of  5
rating by Lexi Day
"Jeff’s team is fabulous. Excellent customer service, highly recommend!"
We responded:
"Thank you so much for your kind words and recommendation, Lexi! 🌟 We're beyond delighted that you had a fabulous experience with our team. It means the world to us knowing our customer service made a positive impact. We're here whenever you need us, so feel free to get in touch anytime!"
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James Schiller

March 9, 2026

1  out of  5
rating by James Schiller
"Overpriced and under serviced. Everything is directed through their main center. Expect to do most of the work on anything you need yourself. Also they removed discounts i had and raised prices and only corrected it after I brought it up. Low integrity. Watch your bills - they will do anything they can to increase costs. And if something does happen when you need help, they won't be there."
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emily reynolds

March 7, 2026

5  out of  5
rating by emily reynolds
"Josh was the best at helping me set up car insurance, renters insurance, and life insurance! I have never felt better about my protection!"
We responded:
"We're really grateful for your wonderful review, Emily! 😊 It's amazing to know that Josh provided such great support with your insurance needs. Your peace of mind is our priority, and we're thrilled to know you're feeling well-protected. If there's anything else we can assist with, don't hesitate to reach out!"
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Karli Hencke

March 5, 2026

5  out of  5
rating by Karli Hencke
"Josh was able to help my boyfriend get a policy that protects him if he gets sick or injured and he was super good to work with."
We responded:
"Thank you so much for sharing your experience, Karli! We're glad Josh could assist your boyfriend in finding the right policy to keep him covered. It's wonderful when things work out just right. Always feel welcome to get in touch whenever there's anything else we can do for you. 😊"
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Benjamin Vanderhoeven

March 4, 2026

5  out of  5
rating by Benjamin Vanderhoeven
"Josh helped me get a policy to help pay my bills if I got hurt or sick! He is awesome!"
We responded:
"We're so happy to hear about your positive experience and the helpful service from Josh! 😊 Knowing that we could assist in getting you set up with a beneficial policy is fantastic. We're always here to support you, so please feel free to reach out with any other needs. Take care, and many thanks for your trust in us!"
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Valerie James

March 4, 2026

5  out of  5
rating by Valerie James
"I transferred to State Farm in Lacey due to Sales representative Tiffany Neeker …. always pleasant and positive . She offered great suggestions and services to fill all my insurance needs . The office at Jeff’s is pretty cheerful environment as everyone acknowledges you . Great Experience"
We responded:
"We truly appreciate your glowing feedback about your experience at our office! It's wonderful to know Tiffany's cheerful and positive assistance made such a difference. Creating a welcoming environment for you is what we strive for every day. If there's anything more we can do for you, just let us know!"
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Kosami Chan

March 3, 2026

5  out of  5
rating by Kosami Chan
"Tiffany was super helpful and made getting life insurance really easy. She really makes your problem her own problem. Every time you talk to her she shows her knowledge and experience. She explained everything in simple terms and made sure I understood what I was getting. I would definitely recommend her as an insurance salesperson."
We responded:
"Thanks a bunch for your kind words, Kosami! 😊 We're so happy to hear Tiffany could assist you in finding the perfect life insurance. It's great to know you felt comfortable and informed throughout the process. Always here if you need more help!"
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Nash Storniola

January 9, 2026

5  out of  5
rating by Nash Storniola
"State Farm has been great to work with, friendly, professional, and always quick to help when I have questions. The process was easy and I feel confident knowing I’m well covered. Highly recommend!"
We responded:
"Thank you so much for your wonderful feedback, Nash! We're delighted that our team has made you feel confident and well-supported. Remember, we're just a call away if you ever need anything else. Your trust means the world to us!"
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Seth Krueger

January 7, 2026

5  out of  5
rating by Seth Krueger
"HOLY COW THESE GUYS ARE THE BEST, super helpful and super nice"
We responded:
"Wow, your enthusiasm made our day! We're really glad our team could provide the assistance you were looking for. If you have any other questions or need further help, don't hesitate to get in touch. We're here to make sure you have a seamless experience!"
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Paul Loftis

December 31, 2025

5  out of  5
rating by Paul Loftis
"Tiffany helped me with car insurance for a new (to me) used car when I could not get a quote from my existing insurance company. Her service was exceptional. Thanks Tiffany!"
We responded:
"Hi Paul Loftis, I'm overjoyed to hear Tiffany gave you the support you needed with your car insurance. Your satisfaction is what we strive for every day. If there's anything else we can assist you with, feel free to reach out. 🚗"
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April B

December 23, 2025

5  out of  5
rating by April B
"Great office, friendly people, always helpful."
We responded:
"Hi April B, we're so happy to know that our team's friendliness and helpfulness made a memorable impression on you! We truly value your trust in us and are here to support you in any way we can. Remember, our door is always open! 😊"
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Mingee Arkle

December 18, 2025

5  out of  5
rating by Mingee Arkle
"Jeff Ward's team is great. Especially Rebekah is so helpful. When we have questions about policies or options, she always gives us information in detail. We bundled all of our insurances with them! We highly recommend them!"
We responded:
"Hello Mingee, we're genuinely delighted to hear that you've had such a positive experience with our team! Rebekah will be over the moon with your kind words. 😊 We're grateful for your trust in us for all your insurance needs. Anytime you require assistance, we're here to help!"
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Doreen Paulson

December 18, 2025

5  out of  5
rating by Doreen Paulson
"Great Coverage for a Great Price!"
We responded:
"Hi Doreen, we're thrilled that you're enjoying great coverage at a great price! 😊 It's wonderful to know that our services are meeting your needs. If there's anything else we can do for you, just let us know!"
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Andy Frickel

December 10, 2025

5  out of  5
rating by Andy Frickel
"Jeff is a great agency owner and is a staple in the community. You will really love working with him."
We responded:
"Hi there, Andy! It's truly a pleasure to hear your wonderful feedback about Jeff. Knowing that you enjoy collaborating with him motivates us to keep up the great work. We're grateful to be part of such a fantastic community!"
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Ruston Bown

December 10, 2025

5  out of  5
rating by Ruston Bown
"Jeff is a pleasure to work with. Super responsive and helpful!"
We responded:
"Hello Ruston, thank you so much for your fantastic feedback! 😊 I'm delighted to know that Jeff has been so responsive and helpful during your interactions. Your satisfaction means the world to us and we're here whenever you need assistance!"
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Christian Niccum

December 10, 2025

5  out of  5
rating by Christian Niccum
"Jeff is awesome! Not just a great neighbor but a great friend. Thank you for all the help."
We responded:
"We're delighted to read about your positive experience with Jeff! Your kind words truly make a difference and brighten our day. We're thrilled to have been able to assist you, and we'll always be here to support your insurance needs. Thank you for being a valued part of our community!"
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Amy Ward

December 10, 2025

5  out of  5
rating by Amy Ward
"Jeff Ward, and his State Farm office, has been a great insurance agent for me and my family. He goes above and beyond to provide us with insights into our different insurance needs. He’s personable and easy to work with. And he cares a great deal about his work and what he can provide for his customers."
We responded:
"Hi there, Amy! Thanks a ton for sharing your wonderful feedback with us! 😊 We're delighted to know our efforts to support you and your family have made such a positive impact. It's always our pleasure to ensure your insurance needs are met with care and dedication. We're excited to continue being here for you!"